Effective Date: August 27, 2026
These Terms & Conditions (“Terms”) govern your use of the Pocket Brand Book (“PBB,” “we,” “our,” or “us”) website, communications, and services.
By accessing our website or purchasing or using PBB services, you agree to these Terms.
1. PBB Services
PBB provides business growth technology and related services that may include:
- Branding
- Websites and landing pages
- CRM systems
- Sales pipelines
- Lead-generation funnels
- Marketing automation
- Email and SMS communications
- Appointment scheduling
- Reputation management
- Social media tools
- AI chatbots
- AI receptionists
- Lead qualification
- Workflow automation
- Reporting and related consulting services
Specific services, deliverables, fees, and responsibilities may be governed by a separate proposal, order form, statement of work, or service agreement.
2. No Guaranteed Results
PBB provides technology, marketing systems, automation, and related services designed to support business growth.
We do not guarantee specific revenue, leads, sales, rankings, conversion rates, advertising results, or other business outcomes.
Examples, projections, ROI calculations, case studies, and estimates are illustrative unless expressly guaranteed in a signed agreement.
3. AI Services
Certain PBB services may use artificial intelligence.
AI-generated responses can be inaccurate, incomplete, or inappropriate. Customers remain responsible for reviewing their business processes and determining whether AI-generated outputs are suitable for their intended use.
PBB does not provide legal, financial, medical, or other regulated professional advice through AI systems unless expressly stated otherwise.
4. Customer Responsibilities
Customers are responsible for:
- Providing accurate business information
- Maintaining necessary licenses and permissions
- Approving marketing content when required
- Maintaining lawful customer-contact practices
- Obtaining legally required communication consent
- Complying with applicable advertising, privacy, telecommunications, and consumer-protection laws
- Keeping account credentials secure
Customers may not use PBB services for unlawful, deceptive, abusive, fraudulent, or unsolicited communications.
5. SMS Terms
By expressly opting in to receive SMS messages from PBB, you authorize PBB to send messages to the mobile number you provided consistent with the consent obtained.
Messages may include service communications and, where separately authorized, marketing messages such as promotions, offers, educational content, and product updates.
Message frequency varies. Message and data rates may apply.
Reply STOP to unsubscribe.
Reply HELP for assistance.
Consent to receive marketing SMS messages is not a condition of purchase.
Carriers are not liable for delayed or undelivered messages.
PBB does not sell or share SMS opt-in information or mobile numbers with third parties or affiliates for their own marketing or promotional purposes.
6. Fees and Billing
Pricing, setup fees, recurring fees, usage charges, advertising spend, and third-party costs will be disclosed through the applicable proposal, checkout process, order form, or service agreement.
Unless otherwise specified, recurring services may continue until canceled in accordance with the applicable agreement.
Third-party usage—including telephone, SMS, email, AI, advertising, domains, or other platform charges—may be billed separately where applicable.
7. Third-Party Platforms
PBB services may integrate with third-party platforms and providers.
Their availability, functionality, pricing, policies, and performance are outside PBB’s direct control and may change without notice.
PBB is not responsible for outages, suspensions, policy changes, or failures caused solely by third-party platforms.
8. Intellectual Property
PBB’s branding, designs, methodologies, software configurations, templates, documentation, website content, and other proprietary materials are protected by applicable intellectual-property laws.
Ownership and licensing of custom client deliverables will be governed by the applicable service agreement or statement of work.
9. Acceptable Use
You may not use PBB services to:
- Violate applicable law
- Send unlawful spam
- Misrepresent your identity
- Engage in fraud
- Harass or threaten others
- Distribute malicious software
- Infringe intellectual-property rights
- Circumvent platform safeguards
- Conduct prohibited or deceptive marketing activities
We may suspend services where necessary to address unlawful activity, security threats, abuse, or material violations of these Terms.
10. Privacy
Our collection and use of personal information is described in the PBB Privacy Policy, available at:
pocketbrandbook.com/privacy
11. Disclaimer of Warranties
To the extent permitted by law, PBB services are provided on an “as is” and “as available” basis.
We make no warranties regarding uninterrupted availability or specific commercial outcomes except where expressly provided in a written agreement.
12. Limitation of Liability
To the fullest extent permitted by applicable law, PBB will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from use of our website or services.
Any additional liability limitations applicable to paid services may be established in the governing service agreement.
13. Termination
PBB may suspend or terminate access where these Terms or applicable service agreements are materially violated.
Customers may terminate paid services according to the cancellation provisions of their applicable agreement.
14. Governing Law
These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law principles.
15. Changes
We may update these Terms periodically. Updated Terms become effective when posted unless otherwise stated.
16. Contact
Questions regarding these Terms may be directed to:
Pocket Brand Book (PBB)
Massachusetts, USA
Email: legal@pocketbrandbook.com
Website: pocketbrandbook.com
Brand • CRM • AI