Privacy Policy
Effective Date: August 27, 2026
Pocket Brand Book (“PBB,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit pocketbrandbook.com, communicate with us, use our services, or interact with our forms, chat, phone, email, SMS, CRM, and AI-powered experiences.
1. Information We Collect
We may collect information you voluntarily provide, including:
- Name
- Email address
- Telephone number
- Business name
- Business website
- Appointment information
- Service interests
- Messages and inquiries
- Information submitted through forms or chat
- Communications with PBB
- Other information you choose to provide
We may also automatically collect technical information such as IP address, browser/device information, pages visited, referral sources, and website interaction data.
2. How We Use Information
We may use information to:
- Provide and improve PBB services
- Respond to inquiries
- Schedule appointments
- Manage customer relationships
- Provide customer support
- Qualify prospective customers
- Send requested information
- Process transactions
- Operate our CRM and automation systems
- Personalize website and communication experiences
- Send transactional communications
- Send marketing communications where consent has been provided
- Measure marketing and website performance
- Prevent fraud, abuse, and security threats
- Comply with applicable law
3. SMS Communications
When you voluntarily provide your mobile number and expressly opt in to SMS communications, PBB may send you text messages related to the consent you provided.
Marketing messages may include offers, promotions, service announcements, educational content, and information about PBB products and services.
Message frequency varies. Message and data rates may apply.
You may opt out at any time by replying STOP.
For assistance, reply HELP or contact us through our website.
Consent to receive marketing text messages is not a condition of purchase.
SMS consent and mobile phone information collected for SMS purposes will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
We may share information with service providers that enable us to deliver messaging services, solely as necessary to provide those services.
4. Email Marketing
If you subscribe to marketing emails, we may send you PBB news, educational content, offers, product information, and business-growth resources.
You may unsubscribe using the link included in marketing emails.
5. Calls, Chat and AI
PBB may use automated systems, chatbots, AI assistants, and AI-powered voice technologies to respond to inquiries, qualify requests, schedule appointments, provide information, or support customers.
Where permitted by law and appropriately disclosed, telephone or digital interactions may be recorded, transcribed, summarized, or analyzed for service, quality, training, security, and business purposes.
AI-generated information may contain errors and should not be relied upon as professional, financial, legal, or other regulated advice.
6. Cookies and Analytics
We may use cookies, pixels, analytics tools, and similar technologies to operate our website, understand visitor behavior, measure advertising performance, and improve our services.
Your browser may allow you to restrict or disable cookies.
7. How We Share Information
We may share information with service providers that help us operate PBB, including providers supporting:
- Website hosting
- CRM
- Communications
- Email and SMS
- Telephone services
- Appointment scheduling
- Payment processing
- Analytics
- Advertising
- Automation
- AI services
- Security
These providers may process information on our behalf according to their applicable agreements and privacy practices.
We may also disclose information when required by law, to protect our rights or users, or as part of a merger, acquisition, financing, or sale of business assets.
We do not sell your personal information for monetary consideration.
8. Data Security and Retention
We use reasonable administrative, organizational, and technical safeguards designed to protect personal information.
No method of electronic transmission or storage is completely secure, however, and we cannot guarantee absolute security.
We retain information for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.
9. Your Choices and Rights
Depending on your location, you may have rights regarding your personal information, including requesting access, correction, deletion, or information about how your data is processed.
You may also withdraw marketing consent at any time.
To submit a privacy request, contact us using the information below.
10. Third-Party Services
Our website or communications may contain links to third-party websites or services. PBB is not responsible for the privacy practices of independent third parties.
11. Children’s Privacy
PBB services are intended for businesses and adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.
12. Changes to This Policy
We may update this Privacy Policy periodically. The revised version will be posted on this page with an updated effective date.
13. Contact Us
For questions or privacy requests:
Pocket Brand Book (PBB)
Massachusetts, USA
Email: privacy@pocketbrandbook.com
Website: pocketbrandbook.com
Brand • CRM • AI